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We at TIDEMAX Security
strive to offer our customers the best products at the best possible
prices. Due to the nature of the products, returns will not be accepted
unless the product is found to be defective or unless otherwise
explicitly stated on the specific TIDEMAX Security product page.
All returns, refunds, or
exchanges must be approved by TIDEMAX Security before any products are
returned.
We have implemented this
policy because of the misuse of our former liberal return policy. A few
unscrupulous people have ordered our products for specific short term
uses and then returned the product in a condition that would not allow
us to resell. We test all of our products before shipping. Your
satisfaction is our number one concern. If you have any question
regarding our products, please contact info@tidemax.net or call (863)
773-5635 before placing an order.
RETURN POLICY:
All our hidden cameras, surveillance equipment, and other hi-tech
products are special ordered by the person ordering and are NOT subject
to cancellations. Due to the nature of our product line, returns will
only be accepted for products damaged upon shipment to the customer*.
All returns must be authorized by TIDEMAX Security before product(s) is
returned. All products must be returned in the original packaging.
TIDEMAX Security will replace, refund, or credit your account for
returned product(s) at TIDEMAX Security's discretion.
*Special
exceptions may be made on a case by case basis determined by TIDEMAX
Security. In this event, returns are subject to deductions for shipping
costs and a 25% restocking charge and must be returned within
a five (5) day period from date of receipt of product(s). NO
refunds will be given for products returned without explicit permission
from TIDEMAX Security.
Any return must be
authorized by a representative of TIDEMAX Security and under no
circumstances will returns be accepted otherwise. Authorization and
shipping instructions must be obtained from TIDEMAX Security. No
returns will be authorized after five (5) business days of receipt of
product(s) by the customer.
SHIPPING &
HANDLING CHARGES ARE NON-REFUNDABLE.
REQUESTS TO
RETURN PRODUCTS MUST BE OBTAINED FROM TIDEMAX Security WITHIN A FIVE
(5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).
WARRANTY: We guarantee
all TIDEMAX Security products to be free of defects in workmanship and
material for 90 days (unless manufacturer's warranty is longer; please
call) after sale to the customer. We will replace or repair
the product(s) at our option providing there is no evidence of customer
misuse, or alteration.
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